Privacy Policy

1. Who We Are

Lanna Timeworks is a watch repair workshop located at 234/8 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. We operate this website and are responsible for the personal information it handles. When you contact us, bring a watch for service, or use our website contact form, Lanna Timeworks is the data controller for any personal information involved.

If you have questions about how we handle your information, you are welcome to contact us directly by telephone or email — details are at the foot of this page.

2. Information We Collect

We collect only the information that is genuinely useful for providing our service. This falls into two categories:

Information you give us directly

When you contact us by telephone, email, or through our website form, you may provide your name, email address, telephone number, and a description of the watch or service enquiry. When you bring a watch to the workshop, we record details of the piece — make, model, reference, and condition — to support our written estimate and service record.

Information collected automatically

Our website may collect basic technical information such as your browser type, device type, approximate geographic region, and pages visited. This is used in aggregate to understand how visitors find and use the site. We do not use this information to identify individuals.

3. How We Use Your Information

We use the information you provide solely for the purpose of delivering our watch repair and consultation services. This means:

• Responding to your enquiries and providing service estimates
• Maintaining a workshop record for pieces in our care
• Sending you progress updates and photographs during a service, if you have requested them
• Contacting you when a piece is ready for collection
• Keeping records for our own bookkeeping obligations

We do not use your information for marketing purposes, do not add you to mailing lists, and do not share your contact details with third parties for commercial purposes.

4. Legal Basis for Processing

We process your personal information on the following bases:

• Contract performance — when you ask us to assess or service a watch, we need your contact details to fulfil that arrangement.
• Legitimate interests — to respond to enquiries and maintain service records that help us do our work well.
• Legal obligation — where applicable, to meet our obligations under Thai law regarding business records.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:

• Service providers — we may use email or scheduling tools that process contact information on our behalf. These providers are instructed to use data only for the purposes we specify.
• Legal requirements — we will disclose information where required to do so by applicable law or lawful government request.

6. How Long We Keep Your Data

Workshop records — including the details of pieces we have serviced and the correspondence associated with them — are kept for five years following completion of a service. This helps us assist owners who return to us for future work, and meets standard business record-keeping expectations.

Enquiries that did not result in a service are retained for twelve months, after which they are deleted. If you would like us to delete your information sooner, please contact us and we will do so where we have no overriding legal obligation to retain it.

7. Your Rights

You have the right to ask us what personal information we hold about you, to request corrections, and to ask us to delete information where we have no ongoing legal need to keep it. You may also ask us to restrict how we use your information while a query is being resolved.

To make any such request, please write to us at the address below or send an email to [email protected]. We will respond within a reasonable period and at no charge.

8. Cookies and Website Analytics

Our website uses a small number of cookies to operate correctly and to understand in aggregate terms how visitors navigate the site. We do not use advertising cookies or tracking cookies that follow you across other websites.

When you first visit our site, a notice will appear allowing you to acknowledge our use of cookies. For full detail on what cookies we use and why, please see our Cookie Policy.

9. Security

We take reasonable precautions to protect the personal information we hold. Workshop records are stored in locked files or password-protected systems. Digital correspondence is handled through standard encrypted email. No method of transmission over the internet is perfectly secure, but we take our responsibility to handle your information carefully with the same attention we bring to the watches in our care.

10. How to Contact Us

If you have questions about this policy, would like to exercise any of your rights, or simply want to understand more about how we handle information, please reach us by any of the following: